Over-the-Counter (OTC) Benefits

As a member of VNSNY CHOICE Total (HMO SNP), you can buy health items from the OTC products list and their cost is paid by your plan. Not sure if your plan has an OTC benefit? You can find out by checking your Evidence of Coverage or by calling Member Services. 

How Do I Log onto the Drug Source Website to Order OTC Items?
If your plan includes this benefit each month, you are able to purchase health items from the VNSNY CHOICE Medicare product list, and their cost is covered by your plan. Some examples include antacids, first aid supplies, allergy and cold medications, vitamins, toothpaste, toothbrushes, and many others. There is no out-of-pocket cost to you, up to the maximum benefit amount. For a complete list of approved OTC items, check our OTC Catalog (2017 and 2018) or call Member Services. 
The dollar amount of the CHOICE OTC benefit varies from plan to plan. To find out your plan benefit, check the “Medical Benefits Chart” in Chapter 4 of your Evidence of Coverage, or call Member Services.
Before you use your OTC card, you must activate it by visiting www.otcnetwork.com/Member or calling Medicare Member Services. Once activated, you can use your OTC Card for eligible purchases at participating retailers. No PIN or signature is required for in-store purchases — it works just like a pre-paid card. Go to the checkout lanes, and simply swipe the card for payment. This card is not for use for prescription co-pays. 

You can also purchase OTC products at a non-participating store, and ask VNSNY CHOICE to reimburse you. For details call Member Services or check our OTC Catalog (2017 and 2018).

You may also order OTC items online at http://shopping.drugsourceinc.com/vnsny. Have your VNSNY CHOICE Member ID Card ready, and follow the simple instructions provided on the site. Your items will be ordered and delivered to your home at no cost to you. You generally can expect to receive your order in 7 to 10 business days. You may also order OTC items by calling Member Services. Please note that phone and online orders may only be placed once a month. You do not need to use your full OTC balance at one time, but remember that your OTC balance does not carry over from month to month.
Yes. As long as you are an active member, on the first day of every month, your OTC card will automatically reload. You have the full month to use your benefit amount. Any balance remaining at the end of the month does not roll over to the next month.
Go to http://shopping.drugsourceinc.com/vnsny. In the upper right hand corner you will see "Login." Input your VNSNY ID Number. Your Password is your Date of Birth (XX/XX/19XX). Click "Go" to begin placing an OTC order.
You can check your balance online anytime at www.otcnetwork.com/Member. Once on the site, you will be asked to enter your 19-digit OTC Card Number. On the next screen, you will be asked to enter your VNSNY ID Number to log in and check your balance.
You can also check the balance of your OTC Card by calling Member Services.
To report a lost or stolen OTC Card, call our Member Services. The Representative will have a new OTC Card mailed to your home within 7-10 business days. To activate your new card, go to www.otcnetwork.com/Member or call Member Services.
For a list of Covered Over-the-Counter Health Items, check our OTC Catalog (2017 and 2018) call Member Services.
The CHOICE network includes CVS, Duane Reade, Walgreens, Family Dollar Stores plus a number of local pharmacies. To find out if a store is in our network, please check our Provider and Pharmacy Directories or call Member Services.
If you need more details or need help with something else, please call VNSNY CHOICE Medicare Member Services at 1-866-783-1444, 7 days a week, 8 am – 8 pm (TTY for the hearing impaired: 711).
This is a Medicare-related page; some of the links will take you to non-Medicare information or to a different website. 

This information is not a complete description of benefits. Contact the plan for more information.

Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year. Some plans are available to anyone who has both Medical Assistance from the State and Medicare. Premium, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Please contact the plan for further details. 

The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.
Last updated 10/1/2017


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